Operations/ Branch Manager

Overview

Artemis Human Capital are recruiting for an Operations Manager on behalf of a local leading utilities firm in Belfast. They specialise in both domestic and commercial sectors, providing a wide range of services. With a commitment to quality, reliability, and customer satisfaction they have established themselves as a trusted service provider in the region.

Role Overview

We are seeking a proactive and experienced Operations Manager to oversee and enhance the operational efficiency of their service delivery. This pivotal role involves leading a dynamic team, managing resources, and ensuring the seamless execution of projects while maintaining high standards of safety, quality, and customer satisfaction.

Key Responsibilities Operational Leadership

• Provide strategic direction and leadership to the operations team, ensuring alignment with company objectives.
• Develop and implement efficient operational processes to enhance productivity and service quality.
• Monitor and analyse key performance indicators (KPIs) to assess operational effectiveness and implement corrective actions as necessary.
• Cultivate a culture of continuous improvement, innovation, and collaboration within the team.

Project Management

• Oversee the planning, execution, and completion of servicing and maintenance projects, ensuring adherence to timelines and budgetary constraints.
• Coordinate with managers, engineers, and helpdesk staff to allocate resources effectively and ensure timely project delivery.
• Manage relationships with subcontractors to ensure quality service delivery and financial performance.

Client Relationship Management

• Serve as the primary point of contact for clients, addressing their needs and concerns promptly.
• Conduct regular client meetings to review project progress, implement changes, and ensure overall satisfaction.
• Identify opportunities for upselling or cross-selling maintenance services based on client requirements.

Team Supervision & Development

• Lead and mentor a team of helpdesk staff, setting clear performance expectations and providing guidance.
• Conduct performance evaluations and provide constructive feedback to foster professional growth.
• Promote a safe and inclusive work environment, emphasising adherence to safety requirements and compliance standards.

Quality & Compliance

• Enforce adherence to quality standards and industry regulations to ensure the delivery of high-quality maintenance services.

Resource Management

• Manage resource allocation, including labour, equipment, and materials, to optimise outcomes and minimise waste.
• Coordinate procurement activities to ensure timely availability of required materials.

Reporting & Documentation

• Prepare regular reports on contract status and operational performance for the Director.
• Maintain accurate documentation of project details, contracts, client communications, and any relevant operational information.

Skills & Experience Required

• Minimum of 3 years' experience in managing operational requirements within a construction-based service delivery business.
• Minimum of 3 years' experience in people management.
• Proven experience in contract administration for term service contracts.
• Experience with social housing maintenance contracts is desirable.
• Proficiency in the use of the Microsoft Office suite.

Contact

Nicky Strutt for more information