Operations Associate - Client Account Management - 12 month Fixed Term Contract

Operations Associate - Client Account Management - 12 month Fixed Term Contract page is loaded Operations Associate - Client Account Management - 12 month Fixed Term Contractlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R4341The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role overview: We are seeking an experienced and driven Client Relationship Manager to join our team.In collaboration with one of our Technology partners FIATech Inc, the role is responsible for working with Energy Clients to transition their brokerage payables processing from existing manual processes to an industry-wide electronic brokerage settlement platform (Atlantis). The role will be responsible for managing the clients transition process from initial introduction to a successful Atlantis go-live conclusion. The role will also be responsible for cultivating and maintaining relationships with key decision makers at our client firms, focusing on specific transition project requirements and collaborating with key partners and stakeholders to successful completion.Ideal candidates will have a background in building and maintaining strong clients relationships and demonstrate strong knowledge of the financial services industry. Key responsibilities: Collaborate with FIATech and Senior Operations and Energy & Commodities leaders to agree on client targets, arrange and attend client meetings, discuss objectives and plans with clients, document action points, arrange follow-up meetings. Post initial meetings, work closely with key internal stakeholders and FIATech to develop and agree plans and timeline for each client. Carefully manage implementation of agreed solution plan in collaboration with all stakeholders. Track competitor activity and market share for designated products, escalating key issues to senior management. Analyse Management Information to identify client opportunities; propose action plans and timelines for business/technology growth initiatives. Assist Senior Management with internal/external presentations and work on participate in specific related projects. Maintain accurate and up-to-date client and contact information. Experience / Competences Essential Good understanding of financial markets and the interdealer broking environment, including client base, trading venues and technology platforms. Direct experience operating in financial markets. Solid, demonstrable client facing experience, ideally with an existing network of institutional clients. Excellent communication and interpersonal skills able to engage confidently at all organisational levels. Strong stakeholder management and networking abilities. Adaptability to different audiences and situations. Analytical thinker able to identify, assess, and capitalise on efficiency / opportunity. Highly organised and adept with Microsoft Office (Excel, PowerPoint). Self-starter with a high level of energy and drive for results. Honest, ethical and aligned to company values. Comfortable seeking out new business opportunities.Desired Current or previous proven relationships with Institutional clients. Some understanding of the FIA-Tech Atlantis platform. Multi-Stakeholder management. Project management experience. Degree / professional qualification. Band & level: Professional, 5 Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 3rd Floor Verde Building Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter.You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect.