Operations & Onboarding Manager

Company Name:
Hours: Full time
Salary: Competitive salary, depending on experience and qualifications

Job Description

Key Responsibilities - Operations:

• Manage day-to-day operations, teams, and support staff
• Develop and implement operational strategies aligned with business goals
• Resolve operational issues and drive continuous improvement using data
• Manage resources, budgets, and stakeholder relationships
• Ensure consistent, high-quality customer service
• Stay updated on industry regulations and best practices

Key Responsibilities - Onboarding:

• Lead onboarding for new and existing clients
• Set milestones and manage data collection, validation, and system integration
• Coordinate with sales, technical partners, and internal teams
• Oversee installations, billing setup, and early-cycle performance
• Ensure smooth handover to operations and strong client communication

Experience and skills Required

• Degree in Business or related field
• 5+ years' operations experience
• Strong leadership, communication, and analytical skills
• Experience in project, database, and operations management
• Highly organised with a strategic, problem-solving mindset