Operations & Administration Lead for Growth & Impact

Kapella is seeking an Administration and Operations Manager to lead day-to-day operations across our Birmingham office and partner venues, ensuring processes run smoothly and user experience stays positive. Working with the CEO and service managers, you'll oversee administration, appointments, HR systems and compliance while supporting growth and efficiency.

The role will start hands-on, scaling the admin team, implementing new online appointment and case management systems, and moving to a