Operations Analyst

Operations Analyst page is loaded Operations Analystlocations: London (51 Lime Street)time type: Full timeposted on: Posted Todayjob requisition id: RQ12422 Location: London Contract Type: Perm Work Pattern: Full Time and Hybrid - 2/3 days in the Office as required About The Role We are looking for an Operational Analyst to support all required customer reporting requirements, always with the customer in mind and ensuring deadlines are met. Working with key stakeholders and able to build strong working relationships.Our vision is to be a trusted partner and solution provider of choice to our clients, delivering an excellent service to enable our customer success. RPA is a core aspect of our business strategy in respect to using innovative technology to support operational delivery, growth plans and minimise operational risk.MS Amlin is part of a global top 10 insurance group, MS&AD. We're made up of four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services MS Amlin Business Services (MS ABS) supports our entire organisation through IT, Cyber, Procurement, Legal, HR, Facilities Management, and Finance. Our vision is to be a trusted partner and solution provider of choice.This role sits within our Governance Team. What You'll Spend Your Time Doing Management and Oversight of the MS ABS Governance Calendar Distribution of Monthly and Quarterly meeting invites Monthly KPI communications Collate KPI data feeds into production of a KPI Dashboard Production of monthly KPI performance reporting packs Management and distribution of KPI Dashboard Collation of Monthly and Quarterly Service Review packs Bi-yearly management of the ABS EUC controls Supporting Service Catalogue refresh activity You're Going To Enjoy This Job If You Ensuring customer experience and expectations are met Passionate about delivering customer focused reporting Fast turnaround of reporting requirements and ad hoc requests What We Need From You Excellent time management and written communication skills Ensure tight deadlines are met for all reporting requirements Ability to develop strong working relationships with key stakeholders Hard working Team player We are stronger together because of our common interests and rich differences. You may be the strength we didn't know we needed. Believe in yourself, and click apply today! Competitive Base Salary Performance Related Discretionary Bonus Holiday: 28 days core annual leave, and you can buy up to 5 days Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%) Private Medical: cover for yourself. Family members/dependants can be added Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits Life Assurance: 5x annualised base salary Bank Holidays: To support the diverse backgrounds and beliefs of our team, we offer employees the flexibility to exchange bank holidays for alternative dates that better reflect their personal, cultural, or religious preferences. Each one of us is unique because of our backgrounds, what we have learned so far and how we express that. Establishing an inclusive attitude helps us, organisationally, to 'think outside the box' because it calls on that diverse range of ideas, perspectives and lived experiences. We commit to continuing our work towards a more diverse and inclusive future by recognising that our business, our teams and every colleague has a part to play in driving the positive change we all want to see. Our values demonstrate our commitment to providing an environment in which each and every colleague is respected for who they are and what they can contribute to the business, regardless of nationality, race, ethnicity, religion/faith, sexual orientation, gender identity, gender expression, disability, socio-economic background, sex or age. Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific.With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge.At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.