Operations Agent

Job Description:

Key Responsibilities:
Deliver outstanding customer service both face-to-face and over the phone
Manage incoming calls and respond to customer queries in line with company procedures and service standards
Support the day-to-day administrative and operational activities within the Service Centre
Welcome and assist all visitors to the Service Centre in a professional manner
Handle problem shipments and arrange redistribution in accordance with company procedures
Use internal systems and applications to accurately process operational tasks
Prioritise and manage workload effectively in a fast-paced environment
Maintain compliance with Health and Safety, customs, security, and company policies
Act as Service Centre Receptionist when required
Work collaboratively with colleagues to ensure consistently high service levels
Escalate any operational or security concerns appropriately.

Skills and Experience:
Excellent verbal and written communication skills
Strong customer service and interpersonal skills
Good IT and administrative skills
Ability to multitask and work under pressure
Strong problem-solving and decision-making abilities
Confident building working relationships across teams
Operational or logistics experience preferred
Knowledge of Dangerous Goods procedures would be advantageous
Previous experience within express logistics or operational processing is desirable

£27967/year

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