Operations Agent

A Culture of Investment in People

The business is clear that it is only as strong as its people. There is a real focus on investing in employees, supporting development, and ensuring people feel valued, supported, and able to grow within their roles.

They've already brought in 5 new starters this year alone, and after a strong 6 months of expansion, they're now looking for a few more Operations Agents to join the team.

Benefits & What You Can Expect

This business offers a strong benefits package designed to support both your wellbeing and long-term development:

• Pension Scheme - Contributory pension with Royal London for UK staff, with plans currently being developed for a Salary Sacrifice scheme
• Private Health Insurance - BUPA cover
• Life Assurance - Provided from day one, with a death in service benefit of 4x annual salary
• Critical Illness Cover - Included from day one, covering a range of core illnesses, including cover for children
• Training & Development - Ongoing training provided based on departmental and individual development needs
• Performance Reviews - Regular reviews to support KPI setting, personal objectives, and team goals
• Annual Bonus - Discretionary bonus paid in November, subject to company performance
• Holiday Entitlement - Service-based increase, with one additional day per year of service up to 5 extra days
• Birthday Day Off - An extra day's holiday to celebrate your birthday
• Christmas Shopping Day - An additional day off in December to support Christmas preparations
• Staff Hotel Rates - Discounted rates at member hotels, subject to availability

What You'll Be Doing

A varied operations role split across customer support and data processing:

• Handling hotel queries via Zendesk
• Supporting with rate and room visibility issues, access requests, and general support tickets
• Loading and maintaining hotel rates accurately across multiple systems
• Working heavily with Excel (VLOOKUP + data manipulation essential)
• Building strong relationships with hotel partners

What They're Looking For

• Strong attention to detail (this is absolutely key)
• Comfortable using Excel (VLOOKUP/data handling required)
• Good communication skills, especially written
• Organised, reliable, and able to juggle multiple tasks

Interested?

If you're detail-focused, confident with systems and Excel, and want to join a business where things are genuinely moving, I'd love to hear from you.