Operations Administrator (Patient Experience)

Operations Administrator (Patient Experience)

We are seeking a motivated and proactive OperationsAdministrator to join our busy and friendly GP Surgery team. This is a newlycreated role and this position would suit someone who enjoys working behind thescenes to improve services, is highly organised, and has a strong ability towork with data and translate it into meaningful insights.

Main duties of the job

Provide comprehensive administrative support to the Operations Lead and Operations Manager, delivering a wide range of administrative services to ensure efficient day-to-day operations.

About us

Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).

We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.

Job responsibilities

As well as providing full administrative support to the Operations Lead and Operations Manager, the post holder will deliver a range of administrative support, including handling practice complaints; assisting with the reporting and logging of Significant Events; collating and analysing data for business strategy purposes; and supporting other administrative functions within the Operations department.

Qualifications

• Excellent achievement in English GCSE or equivalent
• Business Administration qualification, or equivalent
• NHS Complaints training

Experience

• Previous experience in office administration
• Experience of working in a patient, public or customer facing role
• Experience in dealing with challenging or difficult circumstances
• Experienced in distilling large, complex information into clear, actionable outputs
• Experience of dealing with NHS complaints

Knowledge

• Customer Service
• Complaints management
• Knowledge of patient advocacy services
• Understanding of Significant Events

Skills

• Highly motivated
• Proactive problem-solving skills
• Excellent IT skills with strength in Microsoft Excel
• High attention to detail
• Excellent planning skills and the ability to respond to time frames and deadlines
• Confident and willing to appropriately debate or negotiate where necessary
• Positive attitude with customer service as a core value
• Highly organised in managing own workload and able to act on own imitative when required