Operations Administrator

• Provide direct administrative support to the Operations Manager, Deputy Operations Manager, and Project Managers for heat pump and solar installations
• Manage high-volume customer interactions, answer telephone calls, manage expectations, confirm details for 30 weekly new installs, and handle inquiries from 4,000+ existing customers
• Prepare and issue installation packs, assumption/exclusion sheets, handover forms, and other job-related documentation
• Track multiple concurrent projects and update records in Job Logic and
• Assist with schedule management and coordinate daily priorities for project managers and installation teams
• Collate information for weekly operations meetings and internal reporting
• Help coordinate staff training, vehicle servicing schedules, and stock collection planning
• Manage and organise digital job filing to ensure active and historical folders are complete and compliant

Requirements

• Previous experience supporting operations teams, project managers, or working in a busy, high-volume administrative or customer-facing role
• Confident communicator with a polite and professional telephone manner
• Ability to handle high volumes of customer contact effectively
• Comfortable working in a fast-paced environment and prioritising multiple tasks to support 30+ installs a week
• Excellent time-management skills with strong attention to detail and accuracy
• Proficient with Microsoft Office and general computer systems
• Willingness to learn Joblogic and ; training provided
• Self-starter willing to take ownership of tasks and actively support the wider operations team
• Ability to adhere to FCA Code of Conduct obligations

Core Competencies

Demonstrates strong administrative support capabilities, managing high-volume customer interactions and coordinating multiple projects effectively. Proficient in Microsoft Office and familiar with Job Logic and for operational efficiency.

Highest-signal resume keywords

• High-Volume Customer Interaction Management
• Project Coordination
• Microsoft Office Proficiency
• Job Logic Familiarity
• Time Management

Hard Skills

• Administrative Support
• Project Management
• Documentation Preparation
• Data Tracking
• Customer Service

Soft Skills

• Confident Communication
• Attention to Detail
• Self-Starter
• Polite Telephone Manner
• Ability to Prioritize

Industry Keywords

• FCA Code of Conduct
• Operations Management
• Installation Coordination
• Customer-Facing Role

Tools & Technologies

• Job Logic
• Microsoft Office