Operations Administrator

Operations Administrator

Salary: £30,000 pro rata

Position: Operations Administrator

Type: Permanent - Office based Start Date: As soon as possible

Location: Wilmsnow

Hours: 09:00 - 15:00, Monday to Friday (30 minute lunch)

Role Overview

The Operations Administrator will provide essential administrative and operational support to the workspace operations team, ensuring smooth day to day running of the business.

Key Responsibilities

• Supporting the team with general administrative duties, including tracking payments, monitoring invoice statuses, updating booking systems, and liaising with suppliers.
• Managing customer enquiries relating to memberships, meeting rooms, and private offices.
• Maintaining and updating the CRM system, tracking prospects, and gathering customer feedback.
• Analysing booking and utilisation data to produce monthly reports.
• Working collaboratively to improve existing processes and identify new opportunities, such as dynamic pricing.
• Liaising with the Marketing team to support a consistent marketing schedule.

Ideal Candidate Profile

• Strong team player with excellent communication and time management skills.
• Highly organised, able to work independently, and confident using initiative.
• Customer service focused with a professional and personable approach.
• Competent with basic reporting and data analysis.
• Experience in automation and process optimisation is advantageous.
• Fully computer literate with strong knowledge of Microsoft Office products.