Operations Administration Assistant

Cobalt is partnering with a residential operator to appoint an Operations Administrator within a flagship building. This role offers the opportunity to support a high-quality resident experience within a customer-focused team.

The role will provide interim cover over Summer months. Although this is for a fixed duration, there is a strong possibility this role could eventuate into a permanent opportunity.

The organisation:

• We are working with a residential operator known for its resident-first approach and strong brand.
• The business creates a community-led environment where residents feel supported.
• The team promotes collaboration, respect, and continuous improvement.
• This role is based within a flagship building, offering exposure and development opportunities.

Responsibilities:

• Support the day-to-day performance of the building.
• Act as a key contact for residents, suppliers, and stakeholders.
• Promote a customer service culture.
• Manage resident queries, complaints, and conduct matters.
• Support leasing activity, including viewings.
• Coordinate resident events to build engagement.
• Monitor maintenance standards and flag required works.
• Maintain accurate records on systems including Yardi.
• Support arrears management and reporting.
• Ensure compliance with health and safety procedures.

Requirements:

• Experience within a customer-focused environment.
• Strong communication skills.
• Working knowledge of Microsoft Office.
• Ability to plan and prioritise tasks.
• A collaborative approach.
• High attention to detail.
• A proactive approach to problem solving.
• Working knowledge of systems such as Yardi is beneficial.
• Exposure to residential, BTR, or PBSA is advantageous.

This Operations Administrator role offers the opportunity to join a forward-thinking organisation within a flagship asset, where customer experience and team culture are central.