Operational Support Officer

Operational Support Officer

Location: Harrogate, HG1 1EL

Salary: £12.86 per hour, rising to £13.25 after 12 weeks

Hours: Monday to Friday, 37 hours per week, 9am-5pm

Type: Full-time, fully office-based

Our client, a reputable organisation supporting court and tribunal services, is hiring for an Operational Support Officer to join their team in Harrogate. This role involves providing essential operational support to ensure hearings and court activities run smoothly and efficiently.

What you'll be doing

• Assisting with the preparation and smooth running of court and tribunal hearings, including managing documentation and systems
• Handling enquiries via face-to-face, telephone, email, and digital channels from court users, legal professionals, and partner agencies
• Offering clear guidance and support to members of the public, including vulnerable users and those with additional needs
• Processing casework, maintaining accurate records, and updating internal systems in line with data protection policies
• Managing legal documents, correspondence, hearing notices, and administrative tasks to support case progression
• Supporting scheduling, listings, jury administration, and other operational activities
• Collaborating with colleagues, judicial office holders, and external stakeholders to deliver a professional service
• Responding professionally to sensitive situations and escalating issues when necessary
• Assisting hearing room activities by preparing case materials and supporting judicial office holders during hearings

What you'll bring

• Reliability and strong organisational skills to manage a busy workload
• Confidence in communicating with a diverse range of people
• Proficiency in Microsoft Office and digital systems
• Professionalism, resilience, and the ability to stay calm under pressure
• A team oriented approach with excellent attention to detail
• Passion for delivering outstanding customer service

Additional requirements

• Enhanced DBS check required
• Candidates who have spent more than 6 months outside the UK in the last 3 years will need to provide an overseas police check (at their own expense)

This is a fantastic opportunity to join a dedicated team supporting vital judicial services. If you are organised, professional, and committed to excellent service, we encourage you to apply today!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.