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Operational Support Officer

Posted 1 hour 53 minutes ago by Brook Street

Permanent

Full Time

Temporary Jobs

Hampshire, Aldershot, United Kingdom, GU111

Job Description

Overview

Full time 37 hrs per week
Monday - Friday
Long term Temporary ongoing role
Pay - £12.86-£13.25 per hour
Location - Aldershot
Start date - ASAP

Key Responsibilities

Administration
- Preparing papers and files for court, tribunals, hearings and meetings.
- Producing court/tribunal documents.
- General photocopying and filing.
- Creating and updating records on in-house computer system and data input.
- Post opening and dispatch.
- Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
- Preparing meeting agenda, joining instructions, handouts etc.
Drafting
- Standard letters and correspondence, minutes, notes, reports, submissions etc., according to guidelines and instructions.
Operations
- Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
- Assisting court users, supporting listing and rota management, checking files.
- Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc., including the use of chip and pin.
- Handling counter (face to face), written and telephone enquiries.
- To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
- To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
- To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles.
Processing casework
- Including standard documentation and information, court orders, claims, fines and fees, legal aid.
- Resulting courts accurately, interpreting accurately the information required on a court file.
- To work to workload targets in terms of throughput and accuracy.
Checking and verifying
- Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
- Ensuring compliance and administration documentation meet quality standards.
- Role holders may be required to cross check and validate work completed by