Operational Support Officer

Proud to serve. Proud to keep justice going.

Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, the judiciary, and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We support court users and colleagues within HMCTS, helping people access life changing justice. We are looking for individuals who are committed to public service and making a difference in people's lives.

Your role

The role is primarily based within the courtroom, supporting the smooth running of court proceedings. Administrative duties will also be incorporated into the post. The role involves:

• Preparing papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately recording outcomes.
• Creating and updating digital records, interpreting information accurately required on a court file.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
• Providing first point contact for all court users, meeting members of the public, including vulnerable witnesses and their legal representatives.
• Preparing court and hearing rooms, ensuring the court runs efficiently.

Your knowledge, skills and experience

• Customer service skills - ability to work in a service led, customer facing environment.
• Digital and administrative skills - excellent attention to detail.
• Communication and organisational skills - confident communication in person, over the telephone, digitally and in written form.
• Resilience and empathy - able to deal with sensitive information and situations.
• Team player - able to work collaboratively and flexibly to deliver business objectives.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre settled status under the European Union Settlement Scheme (EUSS)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre settled status under the EUSS
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service