Operational Support Officer

Full Time, Part Time, Part Time/Job Share, Flexible Working

Location: Chesterfield, East Midlands

Closing date: 12-Jun-2026

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. We support court users and colleagues to access justice. We are looking for committed public servants to deliver justice.

Your role

Operational Support Officers provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will work as part of a team, progress cases, and meet service standards.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings, including handling sensitive information.
• Create and update digital records accurately.
• Communicate with the Public, Judiciary, other Court and Tribunal Users and Representatives of other Agencies.
• Serve as first point of contact for court users, including vulnerable witnesses and their legal representatives.
• Prepare court and hearing rooms, ensuring courts run efficiently.

Qualifications and skills

• Customer service skills in a customer facing environment.
• Digital and administrative skills with excellent attention to detail.
• Strong communication and organisational skills.
• Resilience and empathy for sensitive information and situations.
• Team player, able to work collaboratively and flexibly.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years.
• Pension: Choice of Civil Service pension schemes.
• Training: Extensive training and development opportunities.

Equal Opportunity

We recruit by merit on the basis of fair and open competition. We are committed to providing opportunities for everyone, including disabled and veteran candidates.

Immigration

This role is not eligible for new Skilled Worker visas.