Operational SME: Sub-Saharan Africa Coach

Teleperformance is seeking an Operational SME in Dublin, Ireland. This full-time permanent position involves supporting and coaching team members while ensuring adherence to policies. Responsibilities include mentoring new agents, providing real-time support, and investigating reported issues. Applicants must have a valid permission to work in Ireland and a minimum of 2 years' operations experience in a relevant environment. Fluency in Sub Saharan African and English is essential, alongside demonstrated interpersonal skills.