Operational SME & Coaching Lead (Arabic/English)

Teleperformance is looking for an Operational SME in Dublin, Ireland, to coach and mentor new Agents, ensuring efficiency and policy compliance. This role involves providing real-time support and addressing challenges faced by team members while fostering a supportive environment.

Ideal candidates must be fluent in Arabic and English with at least 2 years of experience in an operational setting. Strong communication and interpersonal skills are vital, alongside a passion for community advocacy and problem-solving.