Operational Resilience Senior Manager

Location: UK, London or Ireland, Dublin
Company: Fidelity Careers

The Operational Resilience Senior Manager is responsible for managing governance, oversight, and continuous enhancement of the operational resilience framework, ensuring the organization can prevent, adapt, respond, recover, and learn from operational disruptions while remaining within approved impact tolerances. The role provides strategic leadership, independent challenge, and subject matter expertise across important business services (IBSs), resilience testing, self-assessments, vulnerabilities, and remediation activities.

• Continuously maintain and enhance the operational resilience framework, procedures, and supporting guidance.


• Integrate risk and resilience frameworks to ensure a consistent, aligned, and outcome-focused approach to risk management, resilience governance, and regulatory compliance.


• Ensure alignment with regulatory requirements, internal policies, and industry best practices.


• Provide support and feedback to the service owners/managers on the key outputs from the framework.


• Manage new and existing important business services and the related impact tolerance levels, ensuring mapping and testing are developed, refined, and matured.


• Manage critical and important functions (CIFs) and provide quarterly assurance reporting to legal entity representatives on resilience posture, key risks, vulnerabilities, and remediation activities.


• Govern the annual scenario testing programme and testing methodology.


• Support the service owners in the regular completion and maintenance of self-assessment documents.


• Manage and support business areas with the escalation and response of operational disruptions where impact tolerances have been breached.


• Work with Risk on the resolution of vulnerabilities, incidents, risks, and issues that could compromise IBSs and impact tolerances. Ensure remedial actions are appropriate to address vulnerabilities and stay within impact tolerances.


• Ensure operational resilience reporting and MI are developed and embedded.


• Collaborate with other shared services on the integration of operational resilience with relevant frameworks that are common across the IBSs.


• Manage the implementation of the tooling strategy, including APIs and scenario simulation tools.


• Ensure that the relevant governance forums receive sufficient information to monitor and oversee activities under the framework.


• Oversee additional framework activities in response to significant changes to the firm's business or the market in which it operates.


• Monitor regulatory developments in operational resilience, coordinating changes in the firm's framework accordingly and participating in industry forums.


• Drive the adoption of AI-enabled solutions to improve resilience monitoring, management information, control effectiveness assessments, and the identification of emerging resilience risks.