Operational Resilience Manager

Operational Resilience Manager

Location: London / Hybrid

Salary: Up to £90,000 plus bonus and benefits

Sector: Financial Services/Banking. Please note experience within this sector is a requirement

We're working with a well-established financial services organisation that is looking to appoint a Business Resilience Manager to play a key role in strengthening operational resilience, business continuity, and risk management across the organisation.

This is a hands-on role, offering the opportunity to shape and embed resilience frameworks while working closely with senior stakeholders across operations, IT, risk, compliance, and third-party suppliers.

You'll be responsible for overseeing the organisation's operational resilience and business continuity framework, ensuring critical services can continue during disruption and that regulatory expectations are met.

• Owning and maintaining the Operational Resilience and Business Continuity framework
• Identifying and mapping Important Business Services, impact tolerances, and vulnerabilities
• Leading Business Impact Assessments (BIAs), BCPs, and Disaster Recovery activity
• Coordinating resilience and crisis testing, including scenario simulations
• Overseeing third-party and outsourcing resilience, working closely with vendors
• Producing clear MI and reporting for senior management and governance forums
• Partnering with IT and Cyber teams on technology and service resilience
• Supporting audits, regulatory interactions, and continuous improvement initiatives

• Experience in Operational Resilience, Business Continuity, DR or Operational Risk
• Background within financial services, banking or a regulated environment
• Strong understanding of PRA/FCA operational resilience expectations
• Experience running BIAs, scenario testing, and crisis management exercises
• Confidence engaging with senior stakeholders and influencing across teams
• A proactive, pragmatic mindset with the ability to balance strategy and delivery