Operational Resilience Manager

Operational Resilience Manager
Location: London/Hybrid
Salary: Up to £90,000 plus bonus and benefits
Sector: Financial Services/Banking. Please note experience within this sector is a requirement

We're working with a well-established financial services organisation that is looking to appoint a Business Resilience Manager to play a key role in strengthening operational resilience, business continuity, and risk management across the organisation. This is a hands-on role, offering the opportunity to shape and embed resilience frameworks while working closely with senior stakeholders across operations, IT, risk, compliance, and third-party suppliers. You'll be responsible for overseeing the organisation's operational resilience and business continuity framework, ensuring critical services can continue during disruption and that regulatory expectations are met.

Key responsibilities include:

• Owning and maintaining the Operational Resilience and Business Continuity framework
• Identifying and mapping Important Business Services, impact tolerances, and vulnerabilities
• Leading Business Impact Assessments (BIAs), BCPs, and Disaster Recovery activity
• Coordinating resilience and crisis testing, including scenario simulations
• Overseeing third-party and outsourcing resilience, working closely with vendors
• Producing clear MI and reporting for senior management and governance forums
• Partnering with IT and Cyber teams on technology and service resilience
• Supporting audits, regulatory interactions, and continuous improvement initiatives

To be considered suitable for this role you will need to have the following skills and experience:

• Experience in Operational Resilience, Business Continuity, DR or Operational Risk
• Background within financial services, banking or a regulated environment
• Strong understanding of PRA/FCA operational resilience expectations
• Experience running BIAs, scenario testing, and crisis management exercises
• Confidence engaging with senior stakeholders and influencing across teams
• A proactive, pragmatic mindset with the ability to balance strategy and delivery