OPERATIONAL PERFORMANCE MANAGER

In 2024, Swissport International AG provided best-in-class airport ground services for some 247 million airline passengers (2023: 232 million) and handled roughly 5 million tons of air freight (2023: 4.7 million) at 117 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA's CEIV Pharma and by the British MHRA. At the end of December 2024, the world's leader in airport ground services and air cargo handling, with currently around 60,000 employees, was active at 276 airports in 45 countries on six continents.
OPERATIONAL PERFORMANCE MANAGER (M/F/D)
We are looking for an
OPERATIONAL PERFORMANCE MANAGER (M/F/D)
WORKLOAD 100%
LOCATION I GENEVA AIRPORT
YOUR MISSION
In this role, you will act as the primary liaison between easyJet, ground handling partners, and airport authorities at Geneva Airport. You will ensure safe, compliant, and efficient ground operations while consistently meeting service level agreements and customer expectations. By driving operational excellence, performance management, and continuous improvement, you will play a key role in maintaining the highest standards of safety, quality, and service delivery.
YOUR RESPONSIBILITIES
Act as the main operational point of contact between easyJet, ground handling agents, and airport stakeholders
Monitor and drive performance against SLAs and KPIs, ensuring on-time performance and service quality
Investigate operational issues, conduct root cause analysis, and implement corrective actions
Oversee compliance with safety, quality, and regulatory standards, including audits and incident management
Lead stakeholder coordination and support continuous operational improvement initiatives
YOUR PROFILE
CFC or equivalent qualification with 5-10 years of aviation or airport operations experience
Strong knowledge of aviation safety, compliance, and operational procedures
Proven analytical and investigative skills with a hands-on operational mindset
Excellent communication and stakeholder management abilities
Fluent in French and English; strong IT skills (MS Office); additional languages are an advantage
WE OFFER
Attractive flight ticket discounts within the Swissport
Insurance discounts (e.g. health, household and car insurance)
Public transport subsidies and commuting benefits
Comprehensive corporate health management and access to Swissport's own pension fund
Are you interested? We look forward to receiving your application through our online job platform. jid8f05a46a jit0417a jiy26a