Operational Manager

Lead the Future of Adult Social Care in North Yorkshire

North Yorkshire Council requires an Operational Manager(Adults) to lead The Towns district team, your office base will be in Selby, North Yorkshire.

Here at North Yorkshire Council, we are extremely proud of our Health and Adult Services, rated Good by CQC, with areas being scored outstanding. We are now offering an exciting opportunity for an Operational Manager to join our high performing service and help us continue delivering excellence for Adult services.

As a Team Manager, you will lead and manage Social Workers and Advanced Practitioner with the support of a Senior Group Manager to ensure the delivery of an effective social work service to people within North Yorkshire, in accordance with the relevant policies and procedures.

The post will oversee social care services for Adults aged between 18-75, as part of the 'Adults' portfolio. Working in collaboration with teams and manager for Older Adults, Mental Health and Specialist Services, Intermediate Care and Prevention and Access.

You will:

• Provide clear leadership and direction to a social care workforce, driving quality practice through a personalised approach to social care, placing a person's wellbeing at the heart of all we do.
• Oversee timely assessments, safeguarding decisions, and care planning to achieve positive outcomes for people.
• Manage team performance, budgets, and resources to meet service priorities, CQC and Social Care standards.
• Champion multi-agency collaboration with partners such as Health, Education, and Police.

Why Join Us?

• Be part of a forward-thinking council committed to directly providing high-quality care and support.
• Develop and make the role and team your own by joining the team at the launch of the new Adult Social Care Structure within Health and Adult Services. Leading the way in providing care and support to Adults within North Yorkshire.
• Work in partnership with NHS providers, ICBs, and care collaboratives to deliver integrated, person-centred care.

What We're Looking For

We are looking for a confident, values-driven leader who can provide strong operational leadership in a complex and fast-paced environment.

You will bring:

• The ability to make timely, informed and defensible decisions in complex and high-pressure situations.
• Confidence to work independently, take ownership and exercise sound professional judgement with minimal oversight.
• Strong leadership skills, with the ability to provide clear direction, challenge constructively and hold others to account.
• Experience of leading teams through change whilst maintaining quality, performance and staff wellbeing.
• A proven ability to manage competing priorities, risk and resources effectively.
• Strong coaching and people management skills, with the ability to support, motivate and develop others.
• A commitment to high-quality, strengths-based and person-centred practice.
• Excellent partnership-working skills and the ability to build positive relationships across organisations and communities.
• A strong understanding of safeguarding, the Care Act, the Mental Capacity Act and wider statutory responsibilities.
• Experience of driving service improvement, managing performance and delivering positive outcomes.
• Resilience, adaptability and the confidence to challenge appropriately where required.
• A commitment to equality, inclusion, safeguarding and continuous improvement.
• The credibility and professionalism to lead multidisciplinary teams and represent the service with confidence across the wider system.

We are looking for someone who can work autonomously, make sound decisions, take accountability for outcomes, inspire others and lead with integrity, compassion and confidence.

What You'll Do

• Lead and oversee the operational management of locality based adult social care team -The Towns, covering Harrogate and Selby.
• Drive performance, transformation, and service improvement.
• Ensure financial sustainability and regulatory compliance.
• Represent the Directorate at strategic forums and influence policy.
• Champion co-production and community-based approaches.

At NYC, we value our employees and offer a wealth of opportunities for career progression, including apprenticeships, coaching, and work shadowing.

Interview Date: Week Com 28th September 2026

DBS

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.