Operational Incident Manager (h/f)

Senior Consultant - Operational Incident Manager

£500pd Inside IR35

10 days per month required on site - Locations: Cardiff or Manchester

emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.

We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients.

Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.

We are currently looking for dynamic, resourceful and proficient individuals to join our Risk Practice as Operational Incident Manager; delivering a range of projects. The ideal consultant will have a retail banking background to help strengthen our incident management function, which requires immediate enhancements. In this role, you will be responsible for overseeing operational events and risks, managing high-severity incidents, and leading post-incident reviews. The emphasis will be on hands-on problem-solving rather than strategic planning, ensuring incidents are efficiently resolved while documenting outcomes and driving continuous improvements within the organization.

Key Responsibilities:

• Manage and coordinate high-severity incidents promptly.

• Conduct thorough post-incident reviews to identify root causes and preventive measures.

• Document incident resolutions and ensure proper follow-ups are conducted.

• Enhance the maturity of the current incident management function.

• Engage with stakeholders to hold them accountable for their roles in the incidents.

• Provide input for tooling improvements based on incident trends and outcomes.

• Work collaboratively with the risk management team to prevent repeat incidents.

Key Skills and Experience:

• Proven experience in incident management within a retail banking environment.

• Strong understanding of operational risk and incident coordination.

• Excellent communication and interpersonal skills.

• Ability to operate effectively under pressure and handle multiple incidents.

• Strong documentation skills for maintaining accurate incident records.

• A proactive mindset with a focus on problem resolution.

• Experience with incident management tools and software.

• Familiarity with regulatory compliance in the banking sector.

• Certification in incident management or related fields.

Interested?

At emagine, we are committed to building an international and diverse team by embracing our different backgrounds.

If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential.

emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin