Operational Controls Manager

Operations Control Manager

A Specialty Insurance Brokerage in London is searching for an Operations Control Manager to be at the forefront of ensuring robust risk management and operational excellence.

This role offers a unique chance to make a significant impact on business growth and strategy while minimising risk.

Why This Role Stands Out

• As an Operations Control Manager, you will be pivotal in embedding a first line target operating model.
• Your efforts will ensure that the company maintains high standards and procedures, conducts quality control activities, and manages risk effectively.
• This role is essential for fostering an effective risk culture and ensuring that governance and reporting are seamlessly integrated into business activities.

• Collaboration: Develop and maintain strong working relationships with the 2nd and 3rd line teams to ensure a cohesive three lines of defence model.
• Leadership: Manage and develop a team of Operations Control Associates.
• Quality Assurance: Facilitate and undertake quality assurance activities, such as file checks and reviews.
• Governance: Maintain and own all key process control artefacts and governance frameworks.
• Risk Management: Conduct regular risk assessments, maintain risk registers, and track actions.
• Continuous Improvement: Drive continuous process improvement and undertake root cause and trend analysis of operational issues.
• Communication: Regularly communicate changes to policies and procedures and promote an effective risk culture across the enterprise.

• Qualifications: Preferably degree-level education or equivalent practical experience in operations, compliance, or risk management.
• Experience: Strong background in operations, support, or middle/back office environments, with exposure to risk management and regulatory practices. Experience in the insurance, broking, or underwriting sectors is highly desirable.
• Skills: Excellent interpersonal, organisational, and presentation skills. Proficiency in MS Office and a proactive, problem-solving mindset are essential.
• Attributes: Highly motivated, results-focused, and possessing a high degree of integrity.

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