Operational Compliance Manager

Job Title: Operational Compliance Manager

Reporting To: Head of Legal & Compliance

Location: Bournemouth with travel to Bridgwater & Bristol

Salary: Competitive

Job Type: Full time 37.5 hours, or part time available 30 hours

Our Purpose

Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it.

We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.

About the Role

The Operational Compliance Manager plays a pivotal role in safeguarding Nourish's operational integrity and ensuring the business consistently meets, and anticipates its regulatory, legal, and internal obligations. As a custodian of compliance and risk, this role shapes a culture of operational excellence, proactive risk management, and continuous improvement across the organisation.

You will provide oversight of compliance operations, lead core governance processes, and serve as a critical advisor to senior leadership on emerging risks, regulatory developments, and organisational readiness. Through strong cross-functional influence, you will elevate standards, embed accountability, and strengthen Nourish's compliance resilience as the business scales.

Key Responsibilities Compliance Leadership

• Lead and contribute to the design, evolution, and stewardship of the company-wide compliance framework.

• Ensure Nourish maintains full accountability for all operational compliance obligations, proactively identifying gaps and driving timely remediation.

• Lead the development, implementation, and continuous improvement of policies, controls, and assurance mechanisms that underpin a high performing compliance environment.

Risk Management & Governance

• Hold ownership for all organisational risk assessments, both individual and enterprise-wide, ensuring risks are systematically identified, documented, assessed, mitigated, and reviewed with relevant stakeholders.

• Strengthen the company's risk governance framework by leading the tracking of risks, mitigation actions, escalation pathways, and reporting cycles.

• Provide insightful risk analysis and challenge to senior leaders, enabling well informed, risk based decision making.

Regulatory Intelligence & Policy Ownership

• Monitor regulatory and industry changes, assessing business impact and leading operational adoption of new or updated policies across a scaling environment.

• Own, review, and enhance a full suite of compliance and Health & Safety (H&S) policies, ensuring standards are current, robust, and embedded in everyday operations.

• Oversee incident reporting frameworks, ensuring thorough investigation, documentation, and follow-through on corrective and preventative actions.

Operational Health & Safety Leadership

• Lead the Health & Safety function across all Nourish sites, ensuring each location maintains a safe, compliant, and audit-ready environment.

• Develop and deliver comprehensive compliance and H&S training programmes, fostering capability, awareness, and behavioural excellence across the organisation.

Assurance, Audit & Accreditation Management

• Oversee internal and external compliance audits, ensuring evidence, documentation, and operational processes are accurate, complete, and audit-ready.

• Manage and maintain key external accreditations, including those related to H&S and ESG, providing leadership on evidence gathering, standards alignment, and continuous improvement.

• Lead compliance checks for new products, ensuring they meet all relevant standards, certifications, and market access requirements.

Supplier Governance & Insurance Support

• Own and maintain supplier compliance records and documentation, ensuring third party due diligence and ongoing compliance standards are upheld.

• Support the company's insurance renewal processes by providing accurate compliance and risk information to internal and external stakeholders.

Executive Reporting & Stakeholder Engagement

• Prepare clear, insightful compliance reporting and dashboards for senior leadership and governance forums.

• Act as a trusted advisor to teams across the business, providing strategic guidance, clarity, and practical interpretation of compliance requirements.

Required Experience & Capabilities

• Significant experience in an operational or compliance role with deep understanding of regulatory environments.

• Demonstrated ability to support or lead an end-to end compliance function, including risk management, policy governance, and assurance activities.

• Proven experience supporting or managing complex audit processes and regulatory interactions.

• NEBOSH Certification or equivalent experience, with strong working knowledge of Health & Safety frameworks.

• Advanced analytical, organisational, and problem solving skills with the ability to translate insight into actionable recommendations.

• Highly self-directed, with the ability to anticipate needs, manage competing priorities, and influence outcomes at pace.

• Strong communication skills, capable of engaging confidently with leadership, operational teams, and external stakeholders.

• High levels of professional integrity, attention to detail, and discretion when handling sensitive or confidential information.

Nourish Benefits:

• 25 days basic annual leave, plus Bank Holidays

• In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays.

• Extra paid day off for your birthday

• Paid days off for volunteering opportunities

• Private Medical Insurance

• Pension

• Referral Bonus

• Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP

• Counselling and support

• Variable impact workouts.

• Wellbeing videos including prompts for healthy behaviours

• Wellbeing, care and compassion leave policies

• Cycle to Work Scheme

• Career Development opportunities and regular reviews

• Recognition and Rewards

• Social Events throughout the year

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles.

The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work