Operational Account Manager

Intertek is a leading Total Quality Assurance provider. With over 40,000 employees operating in more than 1,000 laboratories and offices worldwide, we are dedicated to exceeding customer expectations through innovative quality solutions.

Our laboratory in Antwerp operates 24 hours a day, 7 days a week, ensuring the continuous delivery of high-quality laboratory services. Our services are defined by excellence and rapid turnaround times and are accredited to ISO 17025 and certified to ISO 9001 standards.

The scope of our activities ranges from high-frequency testing with short turnaround times to lower-frequency analyses requiring longer response times. We work with petroleum products, gases, petrochemicals, and related materials. Our laboratory applies a wide range of analytical techniques, including GC, HPLC, XRF, ICP, AAS, and titration, as well as specialized methods for determining physical properties.

In addition, our Cargo Inspection department in Antwerp operates 24/7, providing comprehensive inspection services. Activities include quantitative and qualitative cargo inspections, as well as sampling for analysis and retention of products such as gases, chemicals, blends, minerals, and edible oils.

About the role

Intertek Belgium is looking for an Operational Account Manager who will be part of the Customer Service team and reports to the Customer Service Manager.

This role combines operational ownership, client management and coordination and is a key position between Customer Service, Operations and clients.

The Operational Account Manager acts as a point of contact within Customer Service alongside the Customer Service Manager and temporarily assumes this role during absence or increased operations.

You will manage client assignments end-to-end and ensure smooth execution between clients, inspection teams and laboratories.

Important:
This is a 24/7 operational role, requiring flexibility and availability outside standard working hours depending on operational needs.