Onsite Service Engineer - Glasgow

Onsite Service Engineer based in Glasgow What you will do

• The Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with the quality system and manufacturer specifications.
• He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.
• Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment.
• Responsible for trouble shooting and maintaining the overall status of Stryker equipment.
• Show evidence of improving systems/processes within the Managed Service Account to improve the service offered.
• Provide education for clinical staff on the use and operation of Stryker equipment.
• Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.
• Provide technical support for all Stryker equipment.
• Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.
• Follow up on any process/system improvements with thorough analysis and ability to evaluate success.
• Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises.
• Provide a strong communication link between the customer and all Sales Managers across the franchises.
• Work closely with the Technical Services team to organise repairs/ loaners and where necessary carry out upgrades on equipment within the account.
• Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed.
• Be able to train new members of Managed Services on the role.
• Teach and guide new Operating Theatre Specialists or Stryker personnel using "best practices" in both Medsurg and other Stryker equipment and systems.
• Maintain and update the Managed Service handbook.
• Produce a monthly service report and record KPI data.
• General administration such as keeping track of items sent back for repair, organising couriers etc.

What you will need Experience desirable

• Have 1-2 years' experience in Medical environment or experience with medical equipment.

Specialist training required

• Product training.
• Theatre Skills.

Any other particular aptitude / skill required

• Excellent communication skills.
• Customer focused and service orientated.
• Analytical and exhibits original thinking.
• Innovative and drive for continuous improvement.
• Highly disciplined individual.
• Organised.
• Articulate and literate.
• Team player.

Pay rate will not be below any applicable local minimum wage rates.