Onsite IT Helpdesk Analyst - Customer-First Support

Encore Technologies is seeking an onsite IT Help Desk professional to provide frontline support for hardware, software, and network issues. The candidate will document contacts in ITSM tools, troubleshoot general compute problems, and participate in incident and knowledge management processes.

The role requires handling up to 45 calls per day, strong communication, and the ability to work in a fast-paced environment with changing procedures.