Online Travel Administrator - £18k - £20k

Job Title - Online Travel Administrator

Department/Sector - Travel

Job Location - London

Salary - £18k - £20k

Our client is the leading long-haul tailor-made specialist, recruiting an Online Administrator to support, encourage, and grow their customer's use of the company website.

You will receive inbound calls from customers efficiently and effectively, providing first-class customer service.

You will need to deal with booking and system issues relating to the Galileo system and help clients by escalating problems to the appropriate department while ensuring impeccable customer service.

Responsibilities:

1. Deal with booking and system issues relating to the GDS and Galileo system.
2. Remain flexible to business needs, including multi-tasking within the support area.
3. Offer assistance and advice to colleagues.
4. Complete any other relevant tasks.
5. Ensure all information is completed accurately.

Key Skills/Experience Needed:

1. Ability to manage more than one task at a time.
2. Problem-solving and negotiating skills.
3. Flexible and adaptable to change.
4. Ability to excel under pressure.
5. Discretion and awareness of confidentiality.
6. Strong team player.
7. Exceptional written and verbal communication skills.
8. PC literate with a strong understanding of all operations processes.
9. Thorough attention to detail.
10. Enthusiastic and self-motivated.
11. Excellent organizational skills and ability to prioritize.
12. Ability to inspire confidence and develop rapport with customers and colleagues.