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Online Student Success Manager

Posted 2 hours 3 minutes ago by University of York

Permanent

Full Time

Other

York, City, United Kingdom, YO1 0

Job Description

University of York's York Online team seeks a Student Success Coordinator to lead Student Success Advisers, focusing on retention, support, and a proactive, student-centred service. You will work with the Operations Manager to develop staff into highly responsive advisers, helping students overcome barriers and ensuring timely, compassionate guidance across online programmes.

You will be a visible champion of customer service excellence, always seeking improvements in processes and ensuring a

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