One Stop - Customer Service Assistant

Role Overview

One Stop, a subsidiary of Tesco, is looking for a Customer Service Assistant to join our team in a fast-paced retail environment.

Key Responsibilities

• Provide excellent customer service, ensuring a welcoming and inclusive atmosphere.
• Stock shelves, replenish stock and maintain store appearance.
• Process payments accurately at tills.
• Assist customers at self-service checkouts, addressing assistance calls and providing clear guidance.
• Carry out cleaning, tidying and safety checks to keep aisles clear and secure.
• Support the store's post office operations (if applicable), including day-to-day duties and background checks.
• Perform duties across all areas of the store, including online, replenishment, vending and stock routines.
• Replace the Shift Leader or Store Manager when absent, managing the shift responsibly.
• Adhere to all safety, security and company policies, including wearing safety equipment where required.
• Follow the Think 25 policy for age-restricted product sales.
• Encourage customer feedback through surveys and use this information to improve service.
• Maintain accurate clock-in/out records for payroll.

Qualifications and Requirements

• Minimum of a school leaver's age (eligible for the role).
• Relevant background checks, including a Post Office financial and criminal conviction check where required.
• Excellent communication skills and ability to work collaboratively as part of one team.
• Comfortable working in a fast-paced environment with shifting responsibilities.

Benefits

• Competitive pay and accurate payroll with strict clock-in/out compliance.
• Inclusive workplace committed to disability-friendly practices.
• Access to store services such as free cash machines, Evri Parcelshop, PayPoint and vending solutions.

Equality and Diversity

One Stop is proud to be a Disability Confident employer and is committed to providing a fully inclusive recruitment process. We welcome applicants of all backgrounds and encourage equal opportunity.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).