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Omnichannel Retail Experience Lead
Posted 6 days 6 hours ago by LVMH
Permanent
Full Time
Other
London, United Kingdom
Job Description
SEPHORA UK is seeking an Omni Retail Service & Experience Manager to shape our in-store and omnichannel experiences. You'll partner with Marketing, CRM and IT to ensure customer journeys reflect brand values and drive commercial growth.
You will lead training, monitor feedback and develop programs like Mystery Shop and Quiet Hours to raise the bar on service and accessibility across stores.
LVMH
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