Omni-Channel CX Leader for Immersive Beauty

SEPHORA UK is seeking a Customer Experience Manager in London to shape store-level strategies, lead a high-performing team, and deliver immersive, personalised journeys for customers. You'll partner with Beauty hubs, craft transformative in-store experiences, and drive service excellence across all touchpoints.

Ideal candidates bring proven CX leadership in retail, strong communication, and a data-driven mindset to improve satisfaction and commercial results.