Omni-Channel Change Lead (Genesys) - Elevate CX

A global security company is seeking an Omni Channel Change Specialist to enhance the OMNI platform within their Customer Excellence Team in Blackburn. This role involves implementing and optimising the OMNI system to improve service quality and streamline processes. The ideal candidate will have extensive experience with the Genesys platform, strong analytical skills, and the ability to manage stakeholder relationships effectively. This position also offers a salary of up to £45,000 per annum and a variety of employee perks.