OFFICER (Learning Partner Support)

Location: Leicester - Office Based for 6 months Probation. Vacancy Type: Fixed Term/Full-Time. Application Deadline: Friday, June 19, 2026.

Job Summary

About the role

We are currently looking for a Learning Partner Support Officer on a 12-month fixed term basis.

As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.

What you will be doing

• Communicating with enquiring customers, answering product and service questions and troubleshooting where necessary.
• Maintaining Learning Partner records for selected staff roles.
• Ensuring access to NEBOSH Course Provider Interface (CPI).
• Processing payments and refunds for selected services (enrolment, de-registrations and exam cancellations).
• Processing reasonable adjustment requests.
• Processing learner transfer requests.
• Accurate processing of examination requests.
• Preparation and monitoring of examination schedule planner to ensure monitoring of examinations throughout the process.
• Checking data input in a timely manner before sending to third party suppliers.
• Ensuring all data is available to the published examination timetable for learners to access their examinations or examination packs to be dispatched.
• Registering Learners when Learning Partner is unable to do so.
• Monitoring receipt of examination pack at examination venues and preparing digital packs where not received.
• Keeping accurate records and documentation of pre assessment processes that will be used by other teams to complete the assessment process.

About You

• Experience in processing high volumes of data accurately.
• Experience of dealing with customer enquiries using multiple platforms including social media and web chat.
• Experience of building and maintaining relationships with our customers via email and digital platforms and telephone.
• Working on your own and as a team to meet key deadlines.
• Flexible approach to work.
• Adaptable to change.
• Experience in working in a fast-paced environment with daily deadlines and peak periods.
• Excellent IT skills, including Word, Excel, Outlook.

Key skills and attributes for the job

• Attention to detail to ensure accuracy.
• Ability to use initiative to find solutions to a problem.
• Takes ownership of enquiries to resolution.
• Ability to prioritise workload and has a calm manner during busy periods.
• Listens to the customer to identify their needs to find the best solution/resolution.
• Ability to follow work instructions and look for continuous improvements in how we do things.
• Self-motivated.
• Confident telephone manner and able to respond positively during difficult conversations.

Salary

£28,497.60 per annum.

Benefits

• Company Pension (10% employer).
• Enhanced holidays (25 days rising to 33 days with service).
• Health Care Cash Plan.
• Private Medical.
• 3 x salary Death in Service.
• Discounted Gym membership.
• Cycle scheme.
• Holiday Buying scheme.
• Extensive discounts and exclusive offers.
• Free parking.