Office Operations Manager

Office Operations Manager - Sligo

As Office Operations Manager operations lead for as start up business in Sligo.

Responsible for creating and rolling out their online processes and procedures. Responsible for implementing online warehouse operations, fulfilment procedures and supporting with merchandising and production planning. Experience within a similar role is advantageous as well as being a strong communicator.

Within this role you are required work collaboratively with the company founders to build internal processes and introduce positive change through customer focussed initiatives.

This role requires a self-starter with ambition to grow within a start-up environment.

Responsibilities

• Set up the office and warehouse space for the business and create daily processes for Orders, Fulfilment and replenishment of products.
• Manage online Customer Care policies and procedures to ensure all customer queries are followed up in a professional and timely manner.
• Support customers via phone, email, live chat, social media and in-person channels.
• Provide high quality customer support dealing with queries/complaints and also collaborate with internal departments via phone/email to resolve issues.
• Effectively manage and ensure smooth running of returns and exchanges.
• Work closely with eCommerce to maintain website inventory and plan stock replenishment.
• Work closely with marketing to support key sales periods operationally.
• Work directly with our courier partners to ensure timely and smooth dispatch services.
• Manage any customs issues and claims.

Requirements

• 3+ year(s) Customer Service experience in a busy environment
• Fulfilment and warehouse management experience is advantageous.
• Familiarity with GDPR guidelines and implementation of the same
• Customer focused.
• Computer literate (knowledge of Zendesk, Gorgias, Shopify, Microsoft office etc.)

For a confidential discussion and more information on the role, please contact Noeleen Stewart.

Noeleen Stewart

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