Office Manager

Office Manager

Copthorne Full-Time Permanent

Our client is seeking an experienced Office Manager to oversee the day to day running of a busy office environment and lead a small administration team.

This is a fantastic opportunity for a highly organisational individual who enjoys taking ownership, improving processes and ensuring that both customers and colleagues receive exceptional support. You will coordinate office operations, manage workloads and maintain high standards across all administrative functions.

The Role

As Office Manager, you will be responsible for ensuring the smooth and efficient operation of the office while supporting the wider business. You will oversee administration processes, manage a team and act as a key point of contact for both customers and internal departments.

Key Responsibilities

• Managing the daily activities of the office team and ensuring workloads are effectively distributed
• Providing leadership, guidance, and support to administrative staff
• Coordinating holidays, absence management, and team cover
• Overseeing customer administration to ensure accuracy and efficiency
• Handling and resolving customer queries and complaints in a professional manner
• Maintaining accurate records and company documentation
• Producing reports and supporting senior management with administrative requirements
• Reviewing and improving office procedures to drive efficiency and consistency
• Liaising with internal departments to ensure effective communication and collaboration
• Ensuring company policies and data management procedures are followed at all times

About You

• Previous experience in an Office Manager, Administration Manager or similar leadership role
• Strong people management and team development skills
• Excellent organisational and time management abilities
• A proactive approach with strong problem solving capabilities
• Outstanding communication and interpersonal skills
• High levels of accuracy and attention to detail
• Confident using Microsoft Office and business systems
• Ability to prioritise effectively within a fast paced environment
• Professional, positive and adaptable approach to work

Desirable Experience

• Experience within manufacturing, logistics, distribution, wholesale or food related industries
• Knowledge of customer service and complaint resolution processes
• Experience implementing or improving administrative procedures

Equal Opportunities

Office Angels is an equal opportunity employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.