Office Manager

About the Role

Houghton Close Surgery is looking to appoint an experienced office manager to lead our administrative team and assist the practice manager in running the surgery. The role is offered on a part time basis, for 28 hours per week, worked in the following pattern: Monday 09:00-18:00
Wednesday 08:00-15:00
Thursday 08:00-18:00
Friday 09:00-14:30

In addition, flexibility is required for taking early morning and evening calls, in the event of staff sickness.

• The overall responsibility for the day to day running of the administrative team, including team development and training
• Providing solid leadership, based on a sound knowledge of SystmOne, access, triage and admin policies and protocols
• Co ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners
• Monitoring demand and appointment capacity
• Management of admin rotas
• Running the patient participation group on behalf of the surgery
• Handling patient enquiries and suggestions, including oversight of the practice based complaints procedure in conjunction with the practice manager
• Handling practice publicity and health education materials
• Being involved in managing the computer system

About the Candidate

If you are an experienced office supervisor or manager looking for a new challenge, then we would love to hear from you.

All applicants should have the following skills and qualifications:

• At least 3 years' GP experience
• Educated to A level or equivalent
• Detailed and up-to-date knowledge of SystmOne, triage and patient access
• Prior experience of supervision and personnel management, ideally within a healthcare setting
• Self motivated, with a forward thinking, solution focused approach
• The ability to develop, implement and embed policies, procedures and guidelines
• Experience of working in an ever evolving environment, with an ability to cope with regular change
• Excellent organisational, management and planning skills, IT and communication skills
• Ability to implement and manage change effectively
• Ability to identify training and development needs in self and others, as well as experience of appraising staff

Benefits

• NHS Pension Scheme
  • The NHS pension scheme is a defined benefits scheme
  • Life insurance
  • Family benefits including an adult dependents pension and children's pension
  • Ill health benefits
  • 20% employer contribution
• Health service discounts
• Annual Leave: minimum 25 days FTE plus bank holidays pro rata

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.