Office Manager

Office Manager

An exciting opportunity has arisen for an Office Manager to join a well-established organisation based in Newcastle, Co Down.

This is a Full-Time, Permanent Position.

Working hours: Monday to Friday 9am-5.30pm.

With a salary of £38,000 to £42,000 per annum.

Job Role:

You will be responsible for the smooth running of the office and providing a professional first point of contact for members, visitors, and external enquiries.

Essential Criteria:

• Previous Office Administration/Office Management experience or within a similar operational role.
• Experience of maintaining accurate records, databases and administrative systems.
• IT proficient with the use of Microsoft Office as well as experience of booking, scheduling or membership management systems.
• Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels.
• Ability to work on your own initiative as well as part of a team.
• Ability to manage and prioritise a busy workload with strong organisational skills

Main Duties and Responsibilities:

• Lead and manage the office team, ensuring high standards of professionalism, efficiency, and member service.
• Allocate daily tasks and responsibilities to ensure enquiries, bookings, and administrative duties are handled effectively.
• Provide guidance, training, and support to office staff to maintain consistent service standards.
• Monitor team performance and workflows to ensure enquiries, bookings, and member requests are handled promptly and accurately.
• Support staff development and contribute to recruitment, onboarding, and scheduling within the office team.
• Foster a positive and collaborative working environment aligned with the service standards.
• Act as the primary point of contact for telephone, email, and in-person enquiries, responding to member and visitor queries regarding bookings, competitions, events, and policies.
• Manage member and visitor sheet bookings and scheduling times to ensure accurate and efficient allocation of play.
• Maintain a professional and welcoming service that reflects the business standards.
• Act as a key point of contact for members regarding administrative enquiries.
• Manage member correspondence including membership confirmations, updates, and general communications.
• Process membership applications and renewals.
• Maintain accurate membership records and databases.
• Provide administrative support to senior leadership and department managers.
• Prepare and distribute reports, presentations, agendas, minutes, and other documentation for management, ensuring accuracy, clarity, and professionalism.
• Coordinate logistics for communications, newsletters, and announcements.
• Provide administrative support for events and meetings.
• Maintain electronic and physical filing systems, organising documents and records for easy retrieval and reference.
• Support finance functions such as invoicing, purchase orders, and membership billing.
• Monitor office supplies and manage vendor relationships.
• Ensure accurate record keeping for bookings, memberships, and documentation.
• Maintain confidentiality of member information and ensure compliance with data protection regulations.
• Follow policies and procedures relating to bookings and administration.

Benefits:

• Vitality Health Care (after 6 months' probation)
• Pension Contribution from Employers
• Cycle to Work Scheme
• Free Car park & meals
• Uniform Supplied
• 30days holiday's + 1 for your birthday = 31days
• Sickness is statutory sick pay - after probation fist 3 days no pay & then 20 days full day per year.