Office Manager - London Office

To provide full logistical support to the London office to enable the Company Directors, Associates and Design Engineers to focus on fee-earning activities to maximise revenue and exceed Client expectations.

Essential Duties and Responsibilities

• Adhere to all company systems, procedures and work instructions
• Undertake PA duties for the Director and Divisional Director, and assist them in improving company efficiency
• Management and coordination of surveys around the UK, including liaising with clients to arrange site visit access dates, accommodation (where required), and resourcing delivery across the offices
• Management of the office WIP report to ensure regular invoicing for all projects within agreed terms and conditions to fulfil monthly billing targets
• organise and attend weekly resource meetings with London team and coordination of the existing workload in line with client expectations
• Organise and attend weekly resource meetings with all other offices to request assistance from other offices when need.
• Maintenance of all company templates, contacts and marketing materials within the London office
• Monitoring and maintenance of security, fire and H&S, IT systems and general buildings
• Set up of projects, preparation, submission of quotations, reports and all job administration as required by the engineers/technicians, associates and Directors
• Ensure written acceptances are received from clients, and all project paperwork and correspondence conform to the company's Information Management System
• Assist with staff Inductions relating to logistical duties, procedures, H&S and QA as required
• Oversea Marketing duties associated with client/business development within the London Office
• All other reasonable instructions from the management team
• To ensure the smooth running of logistical activities within the office environment
• To communicate efficiently and effectively with all offices and clients in diligent manner
• Provide support to the Quality Manager to ensure non-conformances are identified and corrected in line with the company's processes and procedures
• Management and implementation of petty cash, purchase orders, office supplies, office reporting, and customer service
• Implementation of all Human Resource processes and procedures within the office
• Management and implementation of CPD and Business Development events within the Office
• Implementation of the Quality, Health & Safety and Environmental aspects within the Information Management System
• Ensure all facilities management is adhered to and maintained
• Ensure all operational changes within the IMS manual are implemented
• Ensure all quality accreditations are displayed per the agreed terms of the accreditation's
• Management of all incoming communications and delegation of actions when appropriate

Software Requirements

• Microsoft Office 365
• MS Project Planner

What we offer

• Company Pension Scheme
• Death in Service
• Staff Contributory Private Medical Healthcare
• Increased holiday entitlement for long service
• Collaborative working environment in a multi-office organisation