Office Administrator

Office Administrator

Assignment: Temporary to Permanent

Hours: Monday to Friday, 8:30am-5:00pm

Lunch: 30-minute unpaid lunch break

Pay Rate: £14.95 per hour

Location: On-site

About the Role

We are looking for a friendly, compassionate and adaptable Office Administrator to join a team on a temporary-to-permanent basis. The successful individual will be empathetic, and have a warm approach when speaking with the customers.

This is a varied role where no two days are necessarily the same. You will provide essential administrative and customer service support, helping to ensure prescriptions are processed efficiently and customers receive a friendly and professional service.

The role involves communicating with customers and healthcare professionals, and nurses. As you may be supporting vulnerable individuals, a warm, patient and sympathetic approach is essential.

Key Responsibilities

• Processing and managing orders accurately and efficiently via email and over the phone
• Handling incoming calls and responding to customer enquiries
• Managing emails and correspondence using Outlook
• Providing excellent customer service and administrative support
• Liaising with healthcare professionals, and nurses regarding prescriptions
• Requesting prescriptions when required
• Completing prescription hand-cutting duties
• Assisting colleagues with other tasks and duties as required
• Adapting to changing priorities and supporting the wider team where needed

Skills & Experience

• Previous customer service and/or administration experience is beneficial
• Prescription endorsement experience would be beneficial but is not essential
• Full training will be provided
• Excellent communication and organisational skills
• A warm, caring and sympathetic approach, particularly when dealing with vulnerable customers
• Ability to work as part of a team and provide support where required
• Flexible and adaptable approach, with the ability to respond to changing daily requirements
• Good attention to detail and accuracy
• Non-smoker

What We're Looking For

The successful candidate will be approachable, reliable and compassionate, with a genuine desire to provide a high level of service. You should be comfortable working in a busy environment where priorities can change throughout the day.