Office Administrator / Booking Coordinator

Office Administrator / Booking Coordinator at Local Maids

Local Maids is looking for an organised and reliable Office Administrator / Booking Coordinator to join our team. This is a full-time, office-based position involving managing customer bookings, assigning cleaners and ensuring our daily cleaning appointments run smoothly.

Key Responsibilities

• Manage new and existing customer bookings.
• Assign cleaners based on availability and location.
• Organise and update cleaners' schedules.
• Arrange cover when cleaners are unavailable.
• Respond to customer calls, emails and messages.
• Reschedule and cancel bookings when required.
• Deal professionally with customer queries and complaints.
• Communicate booking details and instructions to cleaners.
• Maintain accurate customer and cleaner records.
• Assist with recruitment and onboarding of cleaners.
• Carry out general office administration.

Experience & Requirements

Previous office, administration, customer service or scheduling/booking experience is required. You must have good communication and organisational skills, be confident speaking to customers over the phone, and be comfortable managing multiple bookings and last-minute changes.

You must be able to reliably commute to our office in Mitcham for this full-time position.