Office Admin

"The world is yours with Meliá"

Joining Meliá is to embark on a journey without borders, where your potential to grow, learn, and inspire has no limits. It's knowing that the world is yours - that you can build your career across multiple destinations, all while being part of one warm, supportive, and passionate family.

Reception Administrator

Department: Front Office
Location: London, UK
Hotel: Meliá White House
Package: Competitive salary

About the Hotel

Meliá White House is a modern and elegantly refurbished hotel ideally located next to Regent's Park, just a short walk from Oxford Circus and Regent Street. With excellent transport links and a vibrant setting, the hotel offers a dynamic environment where service excellence and guest experience are at the heart of everything we do.

What's in it for you?

• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Company pension scheme and life assurance
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days' holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá's global e-learning platform
• High-street discounts through Perks at Work
• Meals on duty and team activities

Mission

As a Reception Administrator, you will support the Reception Manager in ensuring the smooth and efficient running of Front Office administration. You will oversee arrivals, maintain accurate records and ensure all financial and administrative procedures are handled with precision, contributing to a seamless and professional guest journey.

Key Responsibilities - Operational Excellence

• Monitor and control daily arrivals, ensuring all booking details, payments and profiles are accurate and up to date
• Supervise and reconcile daily ledgers, ensuring accuracy and timely resolution of discrepancies
• Maintain strict control of hotel credit procedures and account management
• Ensure all correspondence and administrative systems are consistently updated and organised
• Support communication between Reception, Sales, Reservations and Accounts to ensure seamless operations
• Assist in training and guiding team members on administrative procedures and ledger management
• Ensure company policies, procedures, and compliance standards are always followed
• Identify and escalate any operational or financial inconsistencies to the Reception Manager

What we're looking for

• Previous experience in a Front Office or administrative role within hospitality
• Knowledge of OPERA or similar PMS systems (preferred)
• Strong organisational skills and attention to detail
• Excellent communication and teamwork abilities
• Ability to manage multiple tasks in a fast-paced environment
• Fluency in English (Spanish is an advantage)
• Eligibility to work in the UK is essential

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.