Ocean Import Freight Forwarder

Ocean Import Coordinator

Manchester Full Time Permanent

We are seeking an experienced Ocean Import Coordinator to join a busy and growing operations team. This role is primarily focused on managing inbound sea freight shipments and would suit someone with a strong background in ocean imports, customs processes, and customer service within freight forwarding. Export and cross-trade activity may arise occasionally, but imports will be the main focus of the position.

The Role

You will be responsible for overseeing ocean import shipments from receipt of pre-alert through to customs clearance and final delivery, ensuring cargo moves efficiently, compliantly, and in line with customer requirements.

Key Responsibilities

• Manage FCL and LCL import shipments from origin through to final destination
• Process pre-alerts and monitor shipment progress from overseas partners
• Liaise with shipping lines, hauliers, warehouses, customers, and international agents
• Coordinate customs clearance activities and ensure all documentation is accurate and complete
• Arrange cargo release, transport, and final delivery requirements
• Keep customers informed with proactive shipment updates and issue resolution
• Maintain accurate operational records, job costing, and invoicing
• Support account growth through excellent customer service and relationship management
• Assist with additional freight movements and operational projects as required
• Ensure compliance with internal procedures and industry regulations

About You

The successful candidate will have:

• Previous experience handling ocean freight imports within a freight forwarding environment
• Strong understanding of import documentation and customs procedures
• Experience working with shipping lines, carriers, and overseas agents
• Excellent customer service and communication skills
• Strong organisational skills with the ability to prioritise multiple shipments
• High attention to detail and a proactive approach to problem solving
• Good commercial awareness and understanding of operational costs
• Competent IT skills, including freight forwarding and Microsoft Office systems

Desirable

• Experience of customs entries and import compliance
• CargoWise experience
• Industry qualifications within freight forwarding or logistics
• Knowledge of both import and export operations

What's on Offer?

• Competitive salary and benefits package
• Supportive and collaborative working environment
• Career development and progression opportunities
• Exposure to a diverse international logistics operation

If you are keen to discuss further, please contact Adam Norris at Reed or apply now.