NS248092 - Outpatient Clinic Receptionist

Outpatient Administration Advert

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites as follows: Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children's Hospital and Woodend General Hospital.

Posts

• POST 1 - 36 Hours, Monday 0830 - 1545, Tuesday to Thursday 0830 - 1700 and Friday 0830 - 1615 - Based at Aberdeen Royal Infirmary
• POST 2 - Monday to Friday, 36 Hours. Monday to Thursday 08:30 - 17:00, Friday 08:30 - 15:30. Please note that this is a relief post with no fixed desk, you will be moving to many areas providing coverage where needed.

Role Overview

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department.

Responsibilities

• dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics
• assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties

Qualifications

• good customer service skills, polite telephone manner and ability to work as part of a team
• ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department
• confidence, caring and empathetic manner when dealing with service users and colleagues, both over the phone and in person
• well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception

Sponsorship

That sponsorship cannot be offered for this post.

Application Process

Please ensure that you read the job description and personal specification and tell us in the supporting statement how your past experience relates to this role and why you think you should be considered.

Contact

For an informal discussion about the above post, please telephone Mila Craig , Mandy Hay on , Sam Brock on or Nikita Boswell on .

Interview Schedule

Interviews are scheduled for 10th June 2026.

Equal Opportunity

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.