NS243304 Outpatient Relief Clinic Receptionist

About the position

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites: Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children's Hospital and Woodend General Hospital.

Working hours

Monday to Friday, 36 hours per week. Monday to Thursday 08:30 - 17:00, Friday 08:30 - 15:30. This is a relief post with no fixed desk; you will be moving to many areas providing coverage where needed.

Key responsibilities

• Respond to telephone enquiries from patients.
• Process GP referrals.
• Prepare clinic lists and paperwork for upcoming clinics.
• Assist clinic coordinators with booking appointments from outpatient waiting lists.
• Carry out general administrative duties as required.

Qualifications and skills

• Good customer service skills and a polite telephone manner.
• Ability to work effectively as part of a team.
• Capability to work well under pressure during staff shortages.
• Flexible approach to meet the needs of the department.
• Confident, caring and empathetic interaction with service users and colleagues.
• Well organised and methodical with excellent communication, interpersonal and IT skills.

Other information

• No sponsorship can be offered for this post.
• As this is a relief post, there is no fixed desk.
• If this post operates within the Aberdeen City Low Emission Zone, the candidate will be responsible for all costs associated with entering.

Interview

In-person interviews are scheduled on 11th May 2026.