Nights Guest Service Agent

Night Guest Service Agent

Job Number: HOT0CIMF

Work Locations

Hampton by Hilton Edinburgh Airport
Edinburgh Airport
Edinburgh EH12 9DN

Overview

Welcome to a world of opportunities at the UK's GREAT PLACE TO WORK 2026, as voted by our team members. No two days are the same at Hampton by Hilton Edinburgh Airport. We are recognised by our guests for our genuine desire to help and support one another in a diverse and inclusive atmosphere where people are encouraged to develop and thrive in the workplace.

Benefits

Hourly Rate: £13.41 per hour

Smart uniform provided

Free and healthy meals when on duty

Grow your career - personal development programs designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes - find out what and how we are doing ()

Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)

Team Member Referral Program

High street discounts with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation

Short-term accommodation to support your relocation from other areas of the UK

Modern and inclusive team member areas

What will I be doing?

As a Night Guest Service Agent, you will serve on the Front Office Team to provide services for guests and contribute to an overall exceptional experience from check-in through check-out, including completing audits as required. You will influence the first impressions of our guests and are responsible for the following tasks:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures, as required
• Keep the Night Manager fully aware of any relevant feedback from guests and/or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required, and assist with the Night Team's training and development efforts
• Demonstrate knowledge of hotel room categories, rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

What are we looking for?

Night Guest Service Agents serving Hilton brands are always working on behalf of our guests and with other team members. To successfully fill this role you should maintain the following attitudes, behaviours, skills and values:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organised with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office