Night Team Member

We are seeking a dedicated and friendly individual to join our Night Team in the hospitality sector. The ideal candidate will play a vital role in ensuring that guests have a pleasant and memorable experience during their stay. As a part of our Night Team, you will be responsible for providing exceptional guest services, maintaining cleanliness, and assisting with various tasks to support the smooth operation of our establishment.

• Greet guests warmly upon arrival and assist with luggage handling.
• Maintain cleanliness and organisation of the lobby, entrance, and other public areas.
• Provide information about hotel amenities, services, and local attractions to guests.
• Assist guests with check-in and check-out processes as needed.
• Respond promptly to guest requests and inquiries with professionalism and courtesy.
• Monitor the condition of the premises and report any maintenance issues to management.
• Collaborate with other staff members to ensure seamless service delivery.
• Uphold hotel standards of cleanliness, safety, and guest satisfaction at all times.

• Previous experience in a hotel or hospitality environment is preferred but not essential.
• Strong guest service skills with a focus on creating positive experiences for visitors.
• Bilingual or multilingual abilities are an advantage, enhancing communication with diverse guests.
• Excellent phone etiquette for handling inquiries and reservations effectively.
• A proactive attitude towards problem-solving and attention to detail in all tasks undertaken.