Night Support Worker

Ashberry Recruitment are currently looking for Night Concierges' for their well-respected client based in Blackburn.

As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact.

Shift pattern - 4 on 4 off

Some of your duties and responsibilities will be as follows:

• Work with clients to resolve conflict using de-escalation skills where appropriate
• Make decisions with regard to excluding clients in conjunction with the duty/on-call manager
• Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met
• Assist with logging and reporting maintenance work including emergency out of hours repairs
• Supporting clients with welfare rights, budgeting, employment, education and training
• Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites
• Manage front of house duties including telephone calls and external visitors

Requirements for the role:

• Enhanced DBS Check
• Must have a proven track record of providing information, advice and guidance to clients
• Knowledge and understanding of basic IT suitable for an office environment
• Knowledge of basic housing management tasks and working with vulnerable individuals