Night Shift Customer Care Advisor - Empathy Lead

A leading customer service provider is looking for a Night Shift Customer Service Advisor based in Manchester. The role involves handling inbound calls from vulnerable customers, providing compassionate support during sensitive moments, and maintaining accurate records. Applicants should have previous customer service experience, with the ability to manage sensitive conversations empathetically. The position includes a 4 days on / 4 days off shift pattern, with an hourly wage ranging from £12.70 to £14.00. This job offers some home working options and an average of 37.5 hours weekly.